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Exchange4Artist.com

Knowledge, Expertise and Commitment for the BEST ENTERTAINMENT for your Events.

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HEAD - CLIENT SERVICING

Number of Positions: 1

Location: Mumbai (We will consider only Mumbai Candidates)

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Please have a look see at our website, even though it doesn’t say all that we are doing at this time.        We are at very exciting time in our agency as we are on the threshold of launching a really great product for the event industry in India, So we are looking at people who have dream to be known as someone working with the Best Creative Artist Agency in India.

Please only apply if you are willing to be of a fast paced environment where we would create Shows and ready to offer never before solutions to our clients who include event agencies, hotels and brands.

We are looking at people who can move in quickly, In case we decide to hire as the season for events is on full swing and we are in the middle of one of our best seasons businesswise so far.  

Desired Skills-

Leading by Example

Account Management

Building High Performance Teams

Business Planning and Strategic thinking

Industry Knowledge

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of clients’s issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Maintain an orderly workflow according to priorities

Proven working experience as a customer service manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Educational Qualification: Graduate/ Masters in Event Management/ MBA

Position Requirement: Work Experience: 5 + years in the event/media industry.

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Senior Marketing Manager 

Job description

 Responsible for developing marketing strategies and communication plans for Exchange4Artist mainstream business and Exchange4Artist Intellectual Properties such as Musical events / festivals we plan to work produce

  • To play an active role in strategic sales meetings by providing marketing and branding inputs to assist in achieving the sales targets especially for the Exchange4Artist Properties
  • Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed
  • Responsible for executing marketing strategy on ground, agency briefing, timeline Management, strategy and  effectiveness analysis
  • Identifying suitable Sponsorship/barter and alliance opportunities and making customized proposals for the same
  • Analyze and manage potential strategic partner relationships for Exchange4Artist & Exchange4Artist Intellectual Properties
  • To build awareness about the Brand Exchange4Artist and its credentials to appeal to the relevant customers through use of various mediums such as social media, event websites etc. Also identify innovative and successful communication channels to build awareness about Brand  Exchange4Artist
  • To work closely with the creative team and provide valuable inputs in the concept presentations. 

 Desired Skills and Experience

  •  Industry Knowledge
  • Digital Marketing
  • Strategic Thinking
  • Customer Orientation
  • Creative Bent of mind

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Celebrity  Manager

Job description

  •  Represent and promote artists, performers in dealings with current or prospective employers.
  • Handle contract negotiation and other business matters for clients. 
  • Develop contacts with individuals and organizations and apply effective strategies and techniques to ensure their artists' success.
  • Keep informed of industry trends and deals.
  • Collect fees, commissions, or other payments, according to contract terms.
  • Arrange meetings concerning issues involving their artists.
  • Confer with artists to develop strategies for their careers, and to explain actions taken on their behalf.
  • Conduct auditions or interviews to evaluate potential clients.
  • Negotiate with event  managers, promoters and other persons regarding clients' contractual rights and obligations.
  • Schedule promotional or performance engagements for clients.
  • Manage business and financial affairs for artists, such as arranging travel and lodging, selling tickets, and directing marketing and advertising activities.
  • Obtain information about or inspect performance facilities, equipment, and accommodations to ensure that they meet specifications.
  • Prepare periodic accounting statements for artists

Desired Skills and Experience

  • Industry Knowledge
  • Digital Marketing
  • Strategic Thinking
  • Customer Orientation
  • Creative Bent of mind

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Marketing Intern

Job description

• Creation and execution of strategies that launch key campaigns across multiple platforms
• Development of marketing material and events
• Development of digital marketing assets of artists and Exchange4Artist.
• Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
• Write concise articles, bulletins, sales letters, speeches, and other related informative, Marketing and promotional material.
• Collect and analyse data on customer demographics, preferences, needs affecting Artist demand.
• Prepare, rewrite and edit copy to improve readability of documents and/or product 
• Plan the contents of publications according to the publication's style, editorial policy, and publishing requirements.
• Creation and execution of strategies that launch key campaigns across multiple platforms
• Assist in coordinating various marketing methods including, direct mail, print ads, networking, internet, social media, and develop new methods of marketing.